Got a question? Start here.
The most common things customers and partners ask us.
Shopping
Can I shop online with Sefalana?+
Not currently. Sefalana stores are physical - pop into your nearest store to shop. Use our locator to find one.
Are pamphlet prices honoured at all stores?+
Pamphlets are issued per format (Hyper, Cash & Carry, Shopper, Liquor). Prices apply to participating stores listed on the pamphlet - check the back cover for the list.
Can I return an item?+
Yes - within 7 days, with your till slip, at the original store. Some categories like fresh food are non-returnable for hygiene reasons.
Rewards & gift cards
How do I join Sefalana Rewards?+
Free at any till point or via our WhatsApp Channel. You only need a Botswana phone number.
Where can I redeem a gift card?+
In any Sefalana Hyper, Shopper, Shopper BIG One, Cash & Carry or Shopper Quick store. Valid for 12 months from purchase.
Liquor & age
What's the minimum age to buy liquor?+
18 years. Valid ID may be requested at point of sale.
Working with us
How do I become a Sefalana supplier?+
Send us a product brief and trader profile via the Contact page - our supplier programme team will review and respond.
How do I apply for a job?+
See the Careers page for live vacancies, or send a CV via our Contact page.